At HYETOS, we respect your privacy and are committed to protecting your personal data. This policy explains what data we collect, how we use it, and your rights.
1. Who we are
HYETOS is a handmade rain instrument workshop based in Greece. For privacy enquiries you can contact us at info@hyetos.com.
2. What data we collect
- Email correspondence: when you reach out to us about orders or availability.
- Analytics data: if you accept analytics cookies, we collect anonymised information about how you use the site (pages visited, country, device, referrer) via PostHog and our own internal analytics.
- Newsletter: if you subscribe, we store your email (and optional name) only to send you newsletter content.
3. Legal basis for processing
We process your data on the following bases:
- Consent (GDPR Art. 6(1)(a)) for analytics, marketing, and newsletter.
- Legitimate interest (Art. 6(1)(f)) for essential site security and fraud prevention.
- Contract performance (Art. 6(1)(b)) when fulfilling an order.
4. How we use your data
- Reply to your enquiries.
- Improve the site and product through aggregated analytics.
- Send you a newsletter (only if you subscribed).
- Comply with legal obligations.
5. Third parties
We use the following processors, who handle your data on our behalf:
- PostHog (analytics) — only if you accept analytics cookies.
- MongoDB Atlas (database hosting).
- Emergent (application hosting).
6. Your rights
You have the right to:
- Access the personal data we hold about you.
- Request correction or deletion.
- Withdraw consent at any time (via Cookie Settings or by emailing us).
- Object to processing.
- Lodge a complaint with the Hellenic Data Protection Authority (dpa.gr).
7. Data retention
Email correspondence is kept for up to 24 months. Newsletter data is kept until you unsubscribe. Anonymous analytics data is kept for up to 12 months.
8. Contact
For any privacy-related question, write to us at info@hyetos.com.